علم السعودية Official government website of the Kingdom of Saudi Arabia How to check
link_icon Links to official Saudi websites ending with gov.sa

All links to official websites of government agencies in the Kingdom of Saudi Arabia end with: gov.sa

lock_icon Government websites use the protocol HTTPS For encryption and security

Secure websites in Saudi Arabia use HTTPS encryption.

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Registered with the Digital Government Authority under number: 20260406311 Logo

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Service Level Agreement (SLA)

Scope of the Service Level Agreement

​ All digital services listed herein, whether directed to persons with disabilities and their families or to entities and institutions, are subject to clear and measurable Service Level Agreements (SLAs). The details of each SLA are outlined within the page of each service by the respective service provider.

Service Level Commitment and Performance Indicators

The Authority for the Care of Persons with Disabilities is committed to delivering its services in accordance with measurable service levels, covering platform services, support requests, communication channels, and open data.

View Service Performance Statistics

Help and Support

The website of the Authority for the Care of Persons with Disabilities provides assistance and support to beneficiaries through multiple channels, including:

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Privacy and Confidentiality of Information

The Authority for the Care of Persons with Disabilities is committed to protecting the confidentiality and privacy of users’ information, and the Privacy Policy forms an integral part of the website’s Terms of Use.

View Privacy Policy

Service Level Table

Service Name Service Execution Time Service Availability Time
Contact Us 5 business days Sunday – Thursday (08:00 – 16:00)
Social Media  1 business day Sunday – Thursday (08:00 – 16:00)
E-Mail 5 business days Sunday – Thursday (08:00 – 16:00)
Open data 5 business days Sunday – Thursday (08:00 – 16:00)